Introduction
At FundRise, your privacy is our priority. We are committed to protecting your personal information and ensuring a safe experience while using our platform.

1. Return Policy
FundRise operates as an investment platform. Due to the nature of financial investments, we do not offer returns or refunds on completed investments. Please carefully review each investment opportunity before committing.

2. Refund Policy

• Refunds are only possible if an investment transaction fails to process due to a technical error on our side.
• All refund requests must be submitted via info@fundrise.com.
• Refunds are processed within 7–10 business days once verified.

3. Operational Hours
Our customer support team is available Monday to Friday, 09:00 – 17:00 to assist with your queries.

4. Shipping Policy
FundRise operates as a digital investment platform; therefore, no physical shipping is involved. All communications, documents, and confirmations are delivered digitally via email.

Data Security & Usage

• We collect only necessary information to provide our investment services.
• Your personal data is securely stored and never shared with unauthorized third parties.
• We use industry-standard encryption to protect your sensitive information.

Contact Us
For questions about your privacy or personal data, contact us at:
Email: info@fundrise.com